FAQ

  1. Mode of Payments

We accept credit card payments via Paypal.

For deliveries around Metro Manila and in selected provinces, we accept cash on delivery (COD) payments. We also accept bank deposits as an alternative payment option. Bank details are listed below:

 

Banco De Oro

Rivkin Josef Bangayan

000220162212

Email us a photo of the deposit slip along with the following details:

Subject: Bank Deposit Slip (Order Number)

Date of payment

Branch where deposit was made

 

sliv.manila@gmail.com

OR

 

Email us a photo of the deposit slip along with the following subject:

Bank Deposit Slip (Order Number)

 

sliv.manila@gmail.com



  1. Shipping Prices

    For Metro Manila deliveries, we charge an additional PHP 100. For provincial deliveries, we charge an additional PHP 150.

 

  1. Shipping and Engraving Times

   For deliveries around Metro Manila, shipping would take 1 to 3 business day/s. Provincial deliveries would take 3 to 5 business days.

 

Orders with engraving requests would require additional processing time of 1 to 3 business day/s on top of the delivery time.

 

  1. Packaging

   This will add that special touch to those gifts! Special packaging for occasions is available, but is subject to additional charges.

 

  Bergamo: Black Box with Suede Dust Bag

  Trento: Black Suede Dust Bag

  Verona: Black Suede Dust Bag

  Lucca: Black Origami Envelope

 

  1. Engraving Service

  The engraving service is free of charge*. There is no character limit. However, the font size will vary depending on the length of the text to be engraved.

 

  We also engrave foreign characters. Please input the text with the foreign characters in the space provided for the engraving.

  

*We also accept special requests and engraving of logos. However, these are subject to additional charges depending on the complexity of the design. If you would want to avail of this service, just input **check email** into the engrave text box provided, and send the logo/photo to sliv.manila@gmail.com.

FONT GUIDE FOR THE ENGRAVES: